Frequently Asked Questions (FAQs)
We want you to be completely satisfied with your purchase.
You can return the goods within 14 days of receipt for a refund (please note that the refund will exclude the shipping costs). You must email us or call in advance of your return to receive authorization from the artist.
Once you receive authorization, the returned item must arrive back in our studio within the 14 days of authorization. The cost of returning the item will be your responsibility. When returning the item, you must ensure that it is not lost or damaged in transit. Please note that it can take up to 7 days for the item to reach its destination, so make sure you allow enough time. The item needs to be returned to Kathleen LeRoy Art in its original packaging.
Please call us immediately. Once we have received and checked the item and agree that it is faulty or wrong, we will refund you the full amount including the cost of delivery or ship you a new item.
If you would like Kathleen LeRoy Art can select a frame and include framing the artwork prior to shipping. Pricing and shipping times will increase and can be discussed if you contact us at [email protected].
*Acceptance of returns outside of the 14 days time frame will be at the discretion of Kathleen LeRoy Art
If you would like to cancel your order, please contact us immediately. If the order has already been processed, there may be a delay in canceling and refunding your order.
*Please be aware that custom pieces or special orders cannot be returned.
*Acceptance of returns outside of the 14 days time frame will be at the discretion of Kathleen LeRoy Art .
Your shipping charges will depend on the weight of the items that you order, your shipping method, and your location.
Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged.
- Orders can be shipped via U.S. Postal Service Priority Mail or FedEx. Most orders are processed within 2-3 days. Express orders are available please contact us directly to initiate an express order (2 Day or Overnight). Orders placed after 2:00 pm CST will be processed on the following business day.
- Orders sent to P.O. Boxes must be shipped by Priority Mail. FedEx and UPS will not deliver to P.O. Boxes.
- If you provide inaccurate shipping information that must be corrected for FedEx to deliver your order, FedEx charges a rerouting fee of $10.00 which we will pass on to you.
- Orders shipped outside of the continental U.S. are sent by U.S. Mail.
- International orders are subject to any applicable customs, duties, fees or taxes and are the responsibility of the recipient of the order.
Sales tax is only collected on orders shipping to the state of Colorado.
We accept credit cards, Visa & MasterCard and Paypal payments.
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